Information Services
CRM Systems Analyst, San Jose, CA
Data Center Engineer, San Jose, CA
Sr. Manager, Enterprise Portal Systems, San Jose, CA
CRM Systems Analyst
Location: San Jose, CA
Job Number: 2234
The CRM Systems Analyst/Developer position will develop and maintain enterprise CRM software systems
Primary Responsibilities
- - Gather, define, and document new business requirements, formulate technical specifications, perform code reviews and development
- - Directly support end-users to encourage effective use of all CRM systems
- - Work with other IS teams to insure high availability (99.9%+) of all systems
- - Develop and implement timely, quality system improvements
Job Qualifications
- - At least 3+ years of systems analysis, design and development. Development experience in Pivotal, MarketFirst, and/or Remedy will be a plus. Hands-on experience in development of all layers of enterprise application, with highly interactive Web GUI and scalable & high performance server layers, including database optimization strategies
- - Strong object oriented Visual Basic, VBA, VB Script, JavaScript development experience
- - Microsoft tiered (COM, DCOM, COM+), ActiveX Controls and Microsoft .Net development experience
- - Web development programming and design (HTML, XML, XSL, ASP, JSP) experience, and good understanding of web access protocols
- Crystal Reports experience
- - Strong MS Windows and Unix (Solaris and Linux), and Database (SQL Server and/or Oracle) experience
- - Familiarity with web servers (IIS and apache)
- - Functional knowledge of CRM (Marketing, Sales, Service) automation and best practices for the telecommunications industry.
- - Great communication skills - Ability to solve problems and desire to learn quickly - Customer service oriented and ability to deliver under tight deadline
Data Center Engineer
Location: San Jose, CA
Job Number: 2293
Job Description:
Plans and manages development and implementation of global, enterprise portal systems. Works directly with management and users to analyze, specify and design enterprise portals for customer, partner, and employee self-service.
Available shift: Wed 4am - 12Pm
Thru - Sat - 12am - 12pm
Days off: Sun, Mon, Tue
Overall Responsibilities:
· Program and project management for all Enterprise Portal Systems
· Drives corporate portal initiatives and implementations
· Creates and supports development, test, and production portal environments
· Coordinates IS and other department’s resources to complete portal systems implementations
· Coordinates and manages work of outside contractors and consultants
· Creates and manages reporting from portal systems
· Establishes, documents, and enforces standards, processes, and procedures for the effective implementation and use of systems
· Responds to needs and questions of management and users
· Encourages and trains for the effective adoption and use of portal systems to meet business objectives
Desired Qualifications and Experience:
· B.S./M.S. in Computer Science/Engineering or equivalent in work experience
· 5-7 years directly applicable experience minimum
· Enterprise portal and knowledge management experience
· Hands-on implementation experience of high availability, >million user web systems
· Enterprise content, document, and search management experience
· Business Intelligence and dashboard (executive and functional) development experience
· Packaged portal selection and implementation experience
· Enterprise computer software package (ERP, OSS, and CRM) integration experience
· Web servers and technology (HTML, XML)
· Knowledge of relational databases (Oracle and SQL).
· Project definition, planning, budgeting, and management experience
· Good communications, management, and organization skills
· Ability and desire to learn quickly
· Customer service oriented
· Telco Industry experience helpful
Sr. Manager, Enterprise Portal Systems
Location: San Jose, CA
Job Number: 2213
Job Description:
Plans and manages development and implementation of global, enterprise portal systems. Works directly with management and users to analyze, specify and design enterprise portals for customer, partner, and employee self-service.
Overall Responsibilities:
· Program and project management for all Enterprise Portal Systems
· Drives corporate portal initiatives and implementations
· Creates and supports development, test, and production portal environments
· Coordinates IS and other department’s resources to complete portal systems implementations
· Coordinates and manages work of outside contractors and consultants
· Creates and manages reporting from portal systems
· Establishes, documents, and enforces standards, processes, and procedures for the effective implementation and use of systems
· Responds to needs and questions of management and users
· Encourages and trains for the effective adoption and use of portal systems to meet business objectives
Desired Qualifications and Experience:
· B.S./M.S. in Computer Science/Engineering or equivalent in work experience
· 5-7 years directly applicable experience minimum
· Enterprise portal and knowledge management experience
· Hands-on implementation experience of high availability, >million user web systems
· Enterprise content, document, and search management experience
· Business Intelligence and dashboard (executive and functional) development experience
· Packaged portal selection and implementation experience
· Enterprise computer software package (ERP, OSS, and CRM) integration experience
· Web servers and technology (HTML, XML)
· Knowledge of relational databases (Oracle and SQL).
· Project definition, planning, budgeting, and management experience
· Good communications, management, and organization skills
· Ability and desire to learn quickly
· Customer service oriented
Telco Industry experience helpful