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"With WebEx's powerful integration capabilities, we seamlessly combined WebEx Support Center service and Talisma Chat, creating a more comprehensive Web-based remote support solution. We are now able to deliver a feature-rich and interactive call center support service that enables our customers to substantially reduce their support costs while providing superior service to their clients. Our alliance with WebEx strengthens Talisma's reputation for providing unmatched customer support solutions to enterprises."
Mike McClure, Vice President of Marketing, Talisma |
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"Product demonstration is a key part of the sales process. WebEx allows us to demonstrate the full capabilities of our software to every prospective client, wherever they are in the world. Being able to provide this sort of service gives us a competitive advantage in the market place."
Philippe Franck, Staff&Line |
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"We have been using WebEx for over two years. The difference between leveraging WebEx to show and share demos of our online sales incentive applications with our customers versus taking them through our site remotely is like night and day. Without the ability to demonstrate in real time we would definitely be less successful and our 60% close rates would not be nearly as high. And, with WebEx, we have found that the need to travel to a customer's site has been reduced by over 50%."
Ron Piccioli, Director of Sales and Marketing, SalesDriver |
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"WebEx has been a great sales and support tool at SRAC. We plan to expand its use into other divisions such as tech support and training. We estimate a savings of about $28,000 per month in travel expenses alone using WebEx!"
Nicole Jones, Marketing Manager, SRAC |
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"WebEx is the best online meeting solution available. We have been able to manage our company on a global scale without the extraordinary cost of travel, enabling us to collaborate with our business offices in the UK, Australia and New Zealand. With WebEx, our sales expenses have been reduced by nearly 50% and our clients love it because they no longer have to leave the office to work with us. In addition, we have increased productivity--reflected by our ability to execute at a much faster pace--which more than justifies our investment. Simply put, we could not do business without WebEx. I really don't understand how any organization that sells anything can do without it."
Carol Andersen, CEO, Prism |
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"My experience with WebEx Training was excellent--my trainer is by far the best one I have ever worked with! I have been stopped numerous times by people thanking me for the informative sessions, to tell me how much they learned, and to say how they wished all training sessions were so well executed and engaging! Everyone I've dealt with at WebEx has been top-notch."
Vijay Tummula, Director, Product Marketing, NDCHealth |
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"We have used WebEx in over 80% of our end user sales situations. We are convinced that it will become as important a selling tool for your organization as it is for us."
Robert A. Cramer, President, LiveVault |
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"Integrating WebEx Support Center into our offerings was a natural progression in our dedication to provide solutions for call centers to be more effective and efficient. The service is already in use with several of our top customers and the initial response has been tremendous. Support Center's ability to allow agents to see what a customer is seeing on their desktop is a significant value-add for agents using InstantService when they need to take a support chat to that next level."
Mike Lande, CEO, InstantService |
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"Since our products incorporate the latest Web technology, we offer clients the ability to leverage the many benefits of the Web within the HR and training areas. Using the Web as part of the sales process for product demonstrations not only makes strong business sense, but it also reinforces the fact that we have made the Web an essential part of our own business. In addition to demonstrating our software, WebEx lets us troubleshoot customer problems and train our staff through the browser. Web-based meetings, training and seminars save us thousands of dollars a month and are now a key element in our communications strategy."
Ruth Ladner, Chief Operating Officer, Genesys |
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"Accelrys, a leader in software for pharmaceutical, chemical and materials research uses WebEx to accelerate sales and improve customer satisfaction. Meeting Center's new pre-meeting capabilities make joining meetings friendlier, more convenient and immediately productive. We believe many of the new features in Meeting Center will improve our ability to both acquire and satisfy our customers."
Don Gregory, PhD, Director US Scientific Specialists, Accelrys |
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"We recently demonstrated 2 product lines to over sixty different reviewers in 6 different WebEx sessions (worldwide) in support of a global sale. The sessions were completed from the US within 15 days. This saved approximately $20K in travel alone."
Lou Iuppa, VP Business Development, XYEnterprise, Inc. |
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"Agile delivers solutions to help manufacturers and their suppliers collaborate on their products to reduce costs and speed new product introductions. WebEx provides an important component of the solution by enabling all parties across the globe to collaborate in real-time on proposed product changes."
Gregory G. Schott, Senior Vice President, Marketing |
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"WebEx offered superior application-sharing and ease of use. We realized that we would always get the support and service we needed. WebEx was simply the most cutting-edge solution on the market."
Jennifer
Reynolds, Marketing Project Manager |
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"Before we implemented Support Center, our customer satisfaction rating was at 85%. Our corporate goal was to raise that to 95%, and within 18 months, WebEx helped us achieve that goal."
Tanya Fisher, Team Leader of Customer Services, Wind2 Software |
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"With WebEx we now have direct access to the customer’s desktop and we can properly identify issues in minutes."
Jeff Jackson, Program Manager WW Systems Technical Support, Crystal Decisions |
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"WebEx has exceeded the expectations of our internal users, since we can effectively communicate and demo our products over the Web, we have saved a significant amount of money by reducing travel expenses."
Margie Duffek, Manager of Infrastructure and Administration, Peoplesoft |
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"Conservatively, WebEx will add about 2 additional closed sales per month amounting to $168,000 in incremental annual revenue and a less than 2.5 month complete ROI. Our original value proposition for purchasing WebEx was based on the need to provide better technical support—and we have—but, clearly, there have been other benefits realized right out of the gates."
Des O'Kelly VP, Sales Lone Wolf Software |
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"Meeting Center was way ahead of the competition; it's easy to use and required little or no training to get people up and running. It has an elegant application-sharing capability, which is key to the sales process when demonstrating Onyx products."
Dan Mahowald, Regional VP, Sales |
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"I had never heard of WebEx until May of this year, and now consider this to be absolutely essential technology for the OutlookSoft sales force. It compresses sales cycles, saves time and money, and dramatically increases the productivity of our reps. Not using it would be a huge step backwards."
Eric A. Montgomery, VP, Sales |
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"WebEx has allowed us to touch more customers instantly with fewer resources," says Ignacio. "We've reduced travel costs significantly. We can do much more in less time. We've been especially gratified to hear from our customers who also appreciate this 'no hassle' approach - they can get what they need very efficiently without ever having to leave the comfort of their offices."
Art Ignacio, Director of Educational Operations, Think3 |
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"WebEx has saved us thousands of dollars a month in travel expenses while providing more training programs with less resources.In fact, WebEx allows us to offer more on-going training to employees with the record and playback functions for training anytime. WebEx has increased the productivity of our entire training program and has become a critical part of our employee and customer communications."
Karen Bingham, VP,e-Business, Toshiba CSG |
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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"
Jeff Quast, Quality Programs Manager, Lawson |
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"WebEx has increased the overall productivity of our Technical Support and Field Engineering staffs. With Access Anywhere the Technical Support staff has been able to increase the 'first call closure rate' by 40-50%. In addition, it has helped to reduce the travel time and cost of all the groups using WebEx, and has resulted in increased customer satisfaction. Our customers love WebEx."
Craig Chanoff, Sr. Manager, Manugistics |
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"WebEx is a wonderful productivity tool! We can make first level sales calls without taking all the time to travel to and from client sites. Eliminating just one or two all-day sales trips covers the entire monthly cost for the service-and as we expand WebEx usage the potential return on investment is incredible. WebEx's Record and Playback feature let's us record our meeting interactions for later reference, training or demos. Plus, our customers using both the Mac and PC really appreciate us being able to solve their problems quickly. It's obvious to me that this is way business should be done."
Al Moulton, President, Graphisoft U.S., Inc. |
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"The number one reason we chose WebEx Services was simplicity. After about five minutes worth of training, our people are ready to use it. There's no software installation for our customers. The one time WebEx plug-in is a very small footprint creating a simple technology for customer use."
Tom Thomas, Manager of Customer Support at Cognos |
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"Our organization is spread out over the continent. WebEx has proven to be an effective service enabling collaboration with existing and potential customers. Our message is reaching a larger audience with a smaller investment in time and dollars."
Ron Scott, Sales Consultant, FullScope |
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"WebEx Event Center is a great marketing tool. It is a cost-effective means to generate leads, and it has been well-received by our customers and prospects. Our online seminars have been very successful."
Judi Tracy, Online Event Manager, Documentum |
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"WebEx is a market leader in Web-based interactive communications services, and its pre-built portlets will help BEA WebLogic Portal customers increase employee productivity and efficiency, and differentiate their products and services to customers."
Pat O Haren, Sr Director, Product Marketing BEA Systems |
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"WebEx was totally focused on our success at each step during the implementation process. We were operating within 24 hours of our branded website installation. We chose WebEx for their professionalism and the services' ease of use. Web conferencing is absolutely essential to our daily business operation!"
Debra Reyland, Product Manager, Encompix, Inc |
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"Our customers are managing complex manufacturing processes and WebEx's interactive Web meeting services will improve communications and increase efficiency through the planning cycle and supply chain. WebEx's interactive communications abilities complement Covisint's existing suite of collaborative product development tools and can be leveraged throughout the company's product suites for procurement, supply chain management and quality."
Bob Matulk, Director of Collaboration, Covisint |
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"With WebEx we're able to show customers our products and talk about their needs before we physically visit their sites. It saves a lot of upfront time - approximately 80 hours. This approach has helped us to significantly reduce our sales cycle by 15-25%."
Tim Hannon, VP, Customer Care, Deltek |
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"WebEx Event Center and Meeting Center services enable VeriSign to present important new product information to our affiliates more effectively and efficiently. Our professional services group has increased productivity by providing quality support to our customers around the globe in far less time. WebEx provides the collaboration and presentation power required to fully support our outsourced service."
Stephen Fridakis, Director of Professional Services VeriSign |
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"We find WebEx to be an excellent tool to deliver training to remote learners. No time is lost due to travel-for either the instructor or learners! WebEx is perfect for on-line meetings, too. Before selecting WebEx, we evaluated several competitive offerings. If your organization is looking for an easy-to-use Web meeting solution, we highly recommend WebEx."
Kit Elert, Director of Training Elert & Associates |
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"Our software puts the right people at the right place at the right time," says Eberwein. "It saves money and delivers better customer service. We have found that contact center agents are happier and more satisfied if we can provide predictability with our software. If we can strengthen our relationships with customers and employees, then we move closer to this vision. WebEx allows us to do that by filling in the gaps in a world where everyone moves very quickly."
Bill Eberwein, Manager, Training and Development |
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