Customer Success — the WebEx bottom line
With over 8,000 customers, WebEx continues to deliver significant return-on-investment (ROI) and high value with our Online Meeting Services. The following represents a sampling of our customers:
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"WebEx is very easy to use, and we find that around 80% of our employees are confident with the service after just half an hour of training."
Arne Klein, Product Manager, Intershop |
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"With WebEx we're able to train hundreds of people at any given point in time. The employee never has to leave the branch. So the branch does not lose the productivity of the employee. And we wind up with a better trained employee. We've estimated that this is saving us more than 4-million dollars per year."
Ron Schneider, VP, Training and Performance Development, Countrywide |
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"WebEx is immediately available to anyone with Internet access. There's nothing to install. And there's virtually no learning curve or training required to join a meeting. It's extremely intuitive. We're a big believer in WebEx and its Web-based meeting capabilities because we've seen it accelerate our sales cycle."
Dan Welbaum, Sr. VP, Sales and Marketing, Fiserv |
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"WebEx has exceeded the expectations of our internal users, since we can effectively communicate and demo our products over the Web, we have saved a significant amount of money by reducing travel expenses."
Margie Duffek, Manager of Infrastructure and Administration, Peoplesoft |
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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"
Jeff Quast, Quality Programs Manager, Lawson |
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"Travel reduction alone made WebEx services necessary. The additional side benefits including re-use of information and improved cycle times are gravy."
Ronald E. Auble, Technology Manager, Kodak |
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"We've been using WebEx for years in all of our locations. We average 4,000 meetings per month, which is approximately 200 meetings per day. Many of those meetings would have required travel. WebEx goes through firewalls, has SSL security and lots of useful features. WebEx has become the defacto standard and has increased our productivity."
Rich Nielsen, Sr. IT Engineer, Agilent Technologies |
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